Frequently Asked Questions

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Frequently Asked Questions

We’ve Prepared Answers to Our Customers’ Most Frequently Asked Questions

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Order, Delivery and Shopping Cart
How can I place an order on All4Bathroom.eu?

Placing an order in our online shop is straightforward:

  1. Add Products to Your Cart: On the product detail page, click the “Add to Cart” button to add the desired item to your cart.

  2. Review Your Cart: Once all desired products are in your cart, click the “Go to Shopping Cart” or “Checkout” button. You can access these options anytime by clicking the shopping cart icon in the top right corner.

  3. Create an Account: During checkout, you’ll be prompted to create a personal customer account. This allows you to track orders and manage your information.

  4. Select Shipping and Payment Methods: Choose your preferred shipping and payment options during the checkout process.

  5. Complete Your Purchase: Click the “Buy” button to finalize your order.

If you have any questions or need assistance, please contact our customer support team info[eta]all4bathroom.eu

Everyone is welcome! Whether you’re a private individual, tradesman, or company, you can enjoy our competitive prices, excellent service, and expert professional advice.

You can use our Wishlist feature to save all the products you’re interested in for later. Your Wishlist also allows you to share your favourite items with friends or loved ones.

Most of our products are in stock, allowing us to ship your order on the same business day. Items available in stock are marked as “In Stock” on our website.

For items marked as “Pre-order”, please pay attention to the estimated delivery date provided during the ordering process. Delivery times for pre-order items depend on their expected arrival in our warehouse.

If you have any questions about delivery times, feel free to contact our customer support team!

Most of our products are in stock, allowing us to ship your order on the same business day. Items available in stock are marked as “In Stock” on our website.

For items marked as “Pre-order”, please pay attention to the estimated delivery date provided during the ordering process. Delivery times for pre-order items depend on their expected arrival in our warehouse.

If you have any questions about delivery times, feel free to contact our customer support team!

Yes, you will! Once your order is processed and handed over to our shipping partner or parcel service, you will receive a confirmation email. This email will include a tracking link to monitor your shipment.

If your order is delivered by a freight company, our logistics partner will contact you directly to arrange a suitable delivery date.

Yes, but partial delivery involves additional expenses and is only possible after consulting with our customer service team. Please note that partial deliveries typically incur extra shipping costs.

Feel free to contact us info[eta]all4bathroom.eu for more details and assistance.

No, there are no additional costs for packing or processing your order. We believe in transparent pricing, so you can enjoy a seamless shopping experience without any hidden fees!

No, there are no additional costs for packing or processing your order. We believe in transparent pricing, so you can enjoy a seamless shopping experience without any hidden fees!

Yes, you can modify or add to your order as long as it has not yet been shipped. Here’s how:

  1. Contact Us: Send your change request via email to info[eta]all4bathroom.eu. Please make sure to include your order number in your message.

  2. Confirmation: After processing your request, we’ll send you a new order confirmation via email.

Important Note: Order changes are not possible for custom-made items, such as shower cubicles or bespoke bathroom furniture.

Feel free to reach out for assistance!

What Payment Options Are Available at All4Bathroom.eu

At All4Bathroom.eu, we offer a variety of secure payment methods to suit your preferences:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa and Mastercard.

  • Paysera: Utilize Paysera for direct banking transactions.

  • Bank Transfer: Opt for a traditional bank transfer to complete your purchase.

If you have any questions or need assistance, feel free to contact our customer support team.

No, you don’t have to provide your bank details online. Here’s how it works with different payment methods:

  • Bank Transfer in Advance: If you choose this option, we’ll email you an order confirmation that includes our bank details. You can then transfer the invoice amount directly to the specified account.

  • Paysera: This method redirects you to your bank’s official page, where you can log in using your secure credentials to complete the payment.

  • Credit/Debit Cards: Our payment process follows standard procedures, ensuring your information is handled securely.

At All4Bathroom.eu, we prioritize your security and will never ask you to share or send your secure credentials.

If you have any questions or need further assistance, please contact our customer support team.

Shopping at All4Bathroom.eu is very safe! We prioritize the security of your personal data by using encrypted SSL (Secure Sockets Layer) technology. This ensures that any information you share with us is protected and cannot be read by third parties.

If you have any further questions or concerns, feel free to contact our customer support team.

To process your order and provide future customer support, we store only essential order-related data, such as the items purchased, payment method, and billing and shipping addresses, on our secure servers.

For fulfilling and processing orders, as well as offering customer support, we may share necessary personal data (like your address and product details) with trusted partner companies, including parcel and postal services, shipping companies, letter shop services, and assembly services.

If you have any questions or concerns about your data privacy, feel free to contact our customer support team.

Yes, absolutely! At All4Bathroom.eu, we honor all guarantees provided by the manufacturer, just as you would receive when purchasing directly from the manufacturer or in a retail store.

If you have further questions, feel free to reach out to our customer support team!

  • Over 20 Years of Experience:
    As a family-run business, we pride ourselves on building close and lasting relationships with our customers, ensuring personalized service and attention to detail.

  • Extensive Selection of Branded Items:
    We offer a vast array of top-quality products from the most popular European and global brands, giving you access to trusted and premium items.

  • Comprehensive Warranty and Guarantees:
    Enjoy the same rights and protections as you would in a retail store, including statutory warranty rights and manufacturer guarantees. Plus, our professional processes ensure smooth order acceptance and shipping. You also benefit from extended cancellation and return options exclusive to online shopping.

  • Rapid Customer Service:
    Our dedicated team is here to assist you every day of the week. We’re available from 7:00 AM to 8:00 PM on workdays and 10:00 AM to 8:00 PM on weekends and holidays to ensure you always have the support you need.

Choose All4Bathroom.eu for a seamless, reliable, and customer-focused shopping experience!

How Can I Return a Delivered Item?

It’s very simple! Just contact our customer support team, and they will guide you through the easy steps to process your return.

Our team will ensure that your return is handled smoothly and efficiently. Let us know if you need further assistance info[eta]all4bathroom.eu or +370 685 73525

We ensure the quality and completeness of every shipment before it leaves our facility. However, if an item arrives defective, follow these steps:

  1. Contact Us:
    Send an email to info[eta]all4bathroom.eu with details of the issue.

  2. Provide Photos (If Needed):
    Depending on the type of defect, we may request photos to assess the issue. This helps us determine the next steps quickly.

  3. Return the Item (If Necessary):
    If required, we will guide you through the process of returning the defective item.

Your Rights:
You are fully protected under warranty for defective products. This includes claims for remedies such as replacement, repair, or withdrawal of the order.

Feel free to reach out to our team for assistance—we’re here to resolve the issue swiftly and ensure your satisfaction!

Privacy Policy

Latest Privacy Policy

Privacy Policy

Effective Date: 2024-12-30

Welcome to All4Bathroom.eu!
This Privacy Policy explains how

Sidabrinis Krioklys, UAB
Company Code: 223949940
VAT Code: LT239499416
Rukainių g. 156, LT-11329 Vilnius, Lithuania

 processes your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:
Sidabrinis Krioklys, UAB
Company Code: 223949940
VAT Code: LT239499416
Rukainių g. 156, LT-11329 Vilnius, Lithuania

For any questions or concerns about your personal data, please contact our Data Protection Officer at info[eta]all4bathroom.eu

2. Data We Collect

We collect and process the following categories of data:

a. Personal Data You Provide

  • Name, address, phone number, and email for order processing.
  • Payment information for transaction processing.
  • Any data submitted via contact forms or customer support.

b. Automatically Collected Data

  • IP address, browser type, operating system, and device type.
  • Website usage data collected via cookies (see Section 7: Cookies and Tracking).

c. Third-Party Data

  • Data from social media platforms (e.g., Facebook Pixel).
  • Data from analytics and advertising tools (e.g., Google GA4, Google Ads).

3. Purpose of Data Processing

We process your personal data for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including customer service.
  • Communication: To respond to inquiries and provide updates.
  • Marketing: To provide personalized offers, advertisements, and promotions.
  • Analytics: To analyze website performance and improve user experience.
  • Legal Obligations: To comply with tax, accounting, and regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: For order processing and delivery.
  • Legitimate Interests: For analytics, marketing, and customer service.
  • Consent: For cookies and targeted advertisements.
  • Legal Obligations: For compliance with legal and regulatory requirements.

5. Sharing of Data

We share your personal data only when necessary:

  • Shipping Partners: For delivery of your orders.
  • Payment Providers: For secure payment processing.
  • Advertising and Analytics Providers: Such as Facebook, Google Ads, and Google GA4.
  • Legal Authorities: When required by law.

6. Data Retention

We store your personal data:

  • As long as necessary to fulfill the purposes outlined in this Privacy Policy.
  • For compliance with legal obligations, such as tax and accounting records (up to 10 years).

7. Cookies and Tracking

We use cookies to enhance your experience and for analytics and marketing purposes. The types of cookies we use include:

a. Essential Cookies

Necessary for website functionality.

b. Performance and Analytics Cookies

Tools such as Google GA4 help us analyze website usage.

c. Advertising Cookies

Tools like Facebook Pixel and Google Ads enable targeted advertising.

d. General Cookies

Used for enhancing general website functionality.

You can manage or revoke your cookie preferences at any time via the cookie settings on our website.

8. Your Rights

As a data subject, you have the following rights under GDPR:

  • Access: Request access to your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data where applicable.
  • Restriction: Request a limitation of data processing.
  • Objection: Object to processing based on legitimate interests.
  • Portability: Request a copy of your data in a portable format.
  • Withdraw Consent: Withdraw your consent for cookies or marketing at any time.

To exercise your rights, contact us at info[eta]all4bathroom.eu

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All data transmissions are encrypted using SSL technology.

10. International Transfers

Your data may be processed outside the European Economic Area (EEA) where data protection standards differ. In such cases, we ensure compliance through Standard Contractual Clauses or other approved mechanisms.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

12. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us:
Email: info[eta]all4bathroom.eu
Sidabrinis Krioklys, UAB
Company Code: 223949940
VAT Code: LT239499416
Rukainių g. 156, LT-11329 Vilnius, Lithuania

Payment & Delivery

Delivery Information

Delivery

Sidabrinis Krioklys, UAB
Company Code: 223949940
VAT Code: LT239499416
Rukainių g. 156, LT-11329 Vilnius, Lithuania

Operating as the online store www.all4bathroom.eu, www.all4bathroom.lt, and www.all4bathroom.com (hereinafter referred to as the “Seller”), we facilitate the delivery of fully paid and confirmed orders via the courier service OMNIVA LT UAB (hereinafter referred to as the “Courier Service”).

The Seller undertakes to prepare ordered items that are in stock for shipment within 24 working hours or within the time frame specified under the product label “Delivery Time”. All items are carefully selected and securely packaged. Once the items are dispatched, the customer will receive a tracking number for their shipment.

Upon receiving the goods, the Buyer must immediately inspect the packaging to ensure it is undamaged and that the full contents of the order are included. If any damage or discrepancy is found, it is essential to contact info[eta]all4bathroom.eu on the same day the goods are delivered.

The Seller does not take responsibility for delays caused by the Courier Service, natural disasters, or any other circumstances beyond the Seller’s control.

Exemplary delivery times (For pallet shipments, refer to the maximum delivery time):

  • Baltic countries: 24–48 business hours
  • Poland: 24–72 business hours
  • Germany/Austria: 3–5 business days
  • France: 3–6 business days
  • Czech Republic: 3–5 business days
  • Benelux countries: 4–6 business days
  • Slovakia: 3–5 business days
  • Spain/Portugal/Italy: 5–9 business days

We ship to all European countries. Contact info[eta]all4bathroom.eu for more accurate delivery times.

The Seller accepts payments through the Paysera payment operator (www.paysera.lt). The Seller will never directly request your banking login credentials or credit/debit card details.
Paysera collaborates with most European Union banks, payment operators, and supports popular payment methods such as Visa, Mastercard, and other widely used bank cards. This ensures that payments are made quickly, easily, and securely.

The Seller begins processing orders only after the buyer has completed full payment of the total price for the ordered goods.

For more information or assistance, please contact our customer service team at: info[eta]all4bathroom.eu.

Sidabrinis Krioklys, UAB
Company Code: 223949940
VAT Code: LT239499416
Rukainių g. 156, LT-11329 Vilnius, Lithuania

Operating as an online store under the domains www.all4bathroom.eu, www.all4bathroom.lt, and www.all4bathroom.com (hereinafter referred to as the “Seller”).

Return of Quality Goods
Quality goods can be returned within 14 calendar days, in accordance with the European Union and Republic of Lithuania laws on the return of quality goods. Returned goods must meet the following conditions:
The original commercial packaging must be intact.
The product must retain its original appearance and value.
To arrange the return of quality goods, please contact: info[eta]all4bathroom.eu.
Refunds will be processed within 2–5 business days after the return procedure has been successfully completed, and the Seller has received the product in its original condition.

Return of Defective Goods
If any defects or damages are found:
Customers must report them on the same day the goods are received from the Courier Service.
If defects are noticed later (e.g., during use under warranty conditions), customers must contact info[eta]all4bathroom.eu.
A store consultant will provide further instructions regarding warranty claims and the next steps to resolve the issue.
Warranty Period:
Each manufacturer determines specific warranty terms for their products. However, all products sold by the Seller are subject to a minimum 24-month warranty, as mandated by European Union regulations.

Have More Questions?

We’re always ready to assist you and resolve any issues you may encounter. Contact us, and we’ll get back to you as quickly as possible.

Sidabrinis Krioklys, UAB
Company Code: 223949940
VAT Code: LT239499416
Rukainių g. 156, LT-11329 Vilnius, Lithuania

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